FAQ




Can I make online purchases?

Yes. You can make purchases online. You can shop for Tungs10 collection via www.tungs10.com.

How can I check the status of my order online?

To check on the status of your order, please contact our customer service center. In order to serve you better, please provide your Order ID number. As soon as your order has been shipped, we will also send you shipping confirmation e-mail. You can go to the help section on our website and click on Online Tracking to track your order.

Can I pay my bill online?

Yes. If you have a credit card / debit card, you can pay your bill online conveniently and securely. Tungs10.com accepts Visa, Mastercard, and American Express.

How many days will it take for my purchased merchandise to be shipped?

Our goal is to deliver the product within 3-4 working days, if you live in metros. It could extend to 7-8 working days from the day order is placed with us depending on the place, where it is supposed to deliver. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 15-20 days of purchase.

What are the shipping charges on tungs10.com products?

We’re currently offering Free Shipping on all orders worth INR 1499 or above. For rest we are charging INR 99 as shipping.

How are orders placed on tungs10.com delivered to me?

All orders placed on tungs10.com are dispatched through renowned Logistics such as Fedex, Aramex, Quantium, etc. We do not use Speed Post to deliver orders placed on tungs10.com.

How can I review my Shopping Bag?

Your shopping cart is on the top right corner of every page and you can review it any time while browsing through our website or while making a purchase at tungs10.com.

Does adding items to Shopping Bag means I have bought it?

Adding items to the shopping bag does not mean that you have bought it. You will have to check out in order to ensure that you order has been booked. If the stock of that particular item is low, there are chances that the item you have added to your shopping bag might not be available for you to buy by that the time you proceed to checkout. Others may have picked up the same item and thus the product goes out of stock and may not be available for you to buy anymore.

How will I know if the order is placed successfully?

Once you have placed a successful order with tungs10.com, you will receive:
*An order confirmation page. or
*An SMS on your registered mobile number.
*If you have ordered through Cash On Delivery you will have to verify your phone number to confirm your order before it can be shipped.

Is it safe to use my credit/debit card details?

It is absolutely safe to use your credit and debit cards on tungs10.com. We understand and respect the privacy of your banking details and take adequate security measures to safeguard it. All credit/debit card and net banking transactions are processed over secure encrypted connection.

What happens to my credit-card information?

We do not store any billing information at our end. We simply pass on the information you provide on our site to the payment gateways at the bank that charges your credit card. This information is provided to them over a secure channel.

What if I make a purchase using my debit/credit card, and the amount gets deducted but the order does not get placed successfully?

In such a case you will receive a call from our customer care executive to confirm your order details. You may also choose to get the amount refunded to you. In this case, the refund will be processed within 7 days. Depending on your bank policies, it might take 14-21 days for the refund to be credited back to your account.

How can I connect and begin shopping at Tungs10.com ?

You can just continue as a guest to enjoy shopping at tungs10.com.